Workflow Automation refers to the use of technology to streamline and automate manual and repetitive tasks and processes that occur within an organization or business. The goal of workflow automation is to improve efficiency, reduce errors, and free up time for employees to focus on more strategic tasks.

There are several benefits of workflow automation, including:

1. Increased efficiency: Automation can speed up processes and reduce the time it takes to complete tasks, allowing employees to focus on other important activities.
2. Improved accuracy: Automation can reduce the risk of errors that occur when tasks are completed manually.
3. Cost savings: Automation can reduce labor costs by eliminating the need for manual labor.
4. Improved visibility: Automation can provide greater visibility into processes, making it easier to track progress, identify bottlenecks, and make improvements.

There are many tools and technologies available to help with workflow automation, including business process management (BPM) software, robotic process automation (RPA) tools, and workflow management systems (WMS). These tools can be used to automate a wide range of tasks, from data entry and document management to customer service and sales processes.